Welcome to Brandywine Communities

Updated: 3/30/26

As your property returns to our direct management, our team is ready to deliver the hands-on support, clear communication, and responsive service you deserve. With deep local roots and a commitment to doing things the right way, we look forward to welcoming you and providing the outstanding customer care and expertise that define the Brandywine experience.

This page will serve as your central hub throughout the transition. Please check back often for important updates, information, and FAQs regarding the upcoming changes.

Our Commercial Tenant Portal Is Live

We’re excited to launch our Commercial Tenant Portal. It’s now easier than ever to make payments and submit maintenance requests. Click below to complete setup of your account.

Commercial Tenant Login

In Case You Missed It: Our Payment Mailing Address

Effective immediately:

Checks should be made payable to:
Brandywine Communities

Mail payments to:
Brandywine Communities
PO Box 300
North Versailles, PA 15137

Please include your property address on the memo line.

Frequently Asked Questions (FAQs)

This transition is occurring following the recent sale of Equity Real Estate. As a result, the servicing of your property is returning in-house to Brandywine Communities.

While the ownership of your property has not changed, we made the decision to resume direct management intentionally. Over time, we’ve received valuable feedback from our tenants and residents expressing a desire for more direct access, faster communication, expanded payment options, and a higher level of personalized service. Bringing management back under the Brandywine umbrella allows us to deliver on those expectations more effectively.

By managing your property directly, we can provide more responsive support, clearer communication, enhanced technology tools, and additional payment options in the near future — all while maintaining the local, relationship-driven approach that defines Brandywine Communities.

We believe this change will create a stronger overall experience, and we’re excited to serve you directly.

No. All existing lease terms, rental rates, and agreements remain in full effect. The transition in servicing does not change the terms of your lease.

What is changing is where you send your payments and who you contact for property-related matters. Effective immediately:

  • Payments should be made payable to Brandywine Communities

  • Checks must be mailed to our new payment address

  • Maintenance requests and general property questions should be directed to the Brandywine Communities team

  • Payments and maintenance requests can also be submitted via the Commercial Tenant Portal

Your lease obligations, rights, and responsibilities remain exactly the same. This transition simply brings management back under Brandywine’s direct oversight so we can serve you more efficiently and responsively.

Please review the items below to ensure a smooth transition:

1. Update Your Contact Information
Update your email address and phone number to ensure you receive important updates and future portal access details.

2. Update Your Payment Records: Effective immediately, all payments must be made payable to Brandywine Communities and mailed to:

Brandywine Communities
PO Box 300
North Versailles, PA 15137

Please include your property address on the memo line. We also recommend updating your banking and bill-pay settings accordingly.

Payments can also be submitted using ACH, debit and credit card via our Commercial Tenant Portal. While ACH transactions (payments using your checking account and routing number) are free of charge, fees do apply for debit or credit card payments.

3. Submit Maintenance Requests Via the Commercial Tenant Portal
As of 3/30/26 our Commercial Tenant Portal is now live. Tenants are encouraged to create an account and submit maintenance requests via the Commercial Tenant Portal for easier tracking.

Payments should be mailed via check to:

Brandywine Communities
PO Box 300
North Versailles, PA 15137

Please make checks payable to Brandywine Communities. Include the address of your property on the memo line.

Payments can also be submitted using ACH, debit and credit card via our Commercial Tenant Portal. While ACH transactions (payments using your checking account and routing number) are free of charge, fees do apply for debit or credit card payments.

Updated:  3/30/26

Our Commercial Tenant Portal is now live! Via this portal you can:

  • Submit payments via ACH
  • Schedule recurring payments
  • Pay by debit card (processing fees will apply)
  • Pay by credit card (processing fees will apply)
  • Access account/lease information
  • Submit Maintenance Requests

We’ve created a quick guide to help you get started with the Commercial Tenant Portal. The PDF below has information on setting up your account, adding payment methods, submitting payments and maintenance requests.

Brandywine Commercial Tenant Portal Quick Guide

Maintenance concerns? We’re here to help.

Monday – Friday
412.823.9200

After Hours & Holidays
412.823.9200 (Select Option 4)

Submit a request online: Maintenance requests can be submitted and tracked via our new Commercial Tenant Portal. 

Life Threatening/Immediate Concern: If your concern is regarding a fire or a potentially life-threatening situation, please contact 911. 

Contact Information Update: Commercial Tenants

This field is for validation purposes and should be left unchanged.
Name(Required)
I am the(Required)
Mailing address differs from physical address(Required)
Please email me when enrollment in the Tenant Portal becomes available. (Expected Spring 2026)(Required)
Mailing Address(Required)

Emergency Contact Information

In the event of an emergency at the property, who is the preferred contact?
Name

Contact Information Update: Residential Tenants

This field is for validation purposes and should be left unchanged.
Name(Required)
Mailing Address(Required)
Mailing address differs from physical address(Required)
Please email me when enrollment in the Tenant Portal becomes available. (Expected Spring 2026)(Required)

Emergency Contact Information

In the event of an emergency at the property and we are unable to reach you, who is your preferred contact?
Name
Relationship to Tenant(Required)
Emergency Contact Authorization(Required)

Our Commitment to You

Brandywine Communities is committed to:

  • Responsive communication
  • Timely maintenance
  • Transparent processes
  • Outstanding customer service

We’re truly excited to have you back under the Brandywine umbrella and look forward to serving you.